Timberline Appraisals: Using technology to improve your customer experience
At Timberline Appraisals, we have a confession to make. We always have the latest nerdy gadgets. We use the best and newest technology around to bring you high-quality, accurate appraisals.
These days, appraisals are more difficult than they ever have been . We offer the highest quality appraisals and cutting corners has never been an option for us — we've found that the best place to save time is in our our workflow. The appraisers that have continuously adapted to new technology have been the ones able to consistently satisfy their customers with more accurate reports, better customer service and faster turnaround times.
Work with someone who uses technology to their advantageContact Timberline Appraisals
Innovating the ordering experience
Way back when, the majority of orders arrived via fax and were confirmed with phone calls once we got back into the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different different now. When an order is placed on the site, we receive a mobile notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Timberline Appraisals understands that real estate is all about speed. We aim to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. By utilizing our website we can reduce the time it takes to finish your appraisal.
Multiple report delivery options
At the least, you can expect us to deliver your final report electronically as a PDF. Many clients prefer email because they're familiar with receiving attachments like PDFs in their inbox. It's much more efficient than previously, before the days of email. But,we've even been able to enhance how you receive your report with this website.
Ever lost a file that was sent to you? Or have you ever had an attachment blocked because of the file size? We have the technology to overcome those problems, too. When we send an appraisal, the client receives a link via email to retrieve the PDF. By bypassing email completely we get around any problems caused by file size. The download link is even good for a full 90 days. So if anything happens to the file, you can log back into our site and retrieve it without having to wait on us to send it again.
Efficient data gathering
One of the most time consuming parts of an appraisal is gathering the data.. We spend a great deal of time gathering the facts on the subject property, as well as the local market data and trends. Timberline Appraisals employs technology to close the gap once again.
We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we have to enter everything back in at the office. Don't be surprised to see us with a tablet or collecting data using a program for our phone that allows us to sketch a floorplan right on site. Rather than using a clumsy, old tape measure, a large percentage appraisers are employing laser measuring devices that are quicker, more accurate, and can get into places that a normal tape measure can't.
Using this technology allows us to ensure an accurate report, avoiding call-backs and revisions. This can be a real money saver for busy appraisal clients.
Digital work file technology
It would be great if appraisers could complete an appraisal, deliver it, and never worry about revisiting that report again. But one purpose of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are obligated to keep their reports for 5 years, allowing them to recall any appraisal at any time to defend the valuation or to be used in legal proceedings.
Here again, Timberline Appraisals leverages our experience with to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we skip the old-fashioned file folders and only need our computer to recall exactly what that job was about.
We wanted to give you a bit of insight into how we use technology daily. Employing the right tools, along with the appraisal know-how you expect allows the appraiser to deliver reports more efficiently, with a higher level of accuracy. The goal is to lower costs, and in turn provide you with faster appraisals.